FAQ

We've got all the answers to all of your questions.

What makes Rally’s fiber internet different from other providers?

Rally delivers fast, reliable fiber-optic internet with small-town values and top-tier customer service. Unlike large national companies, we’re deeply rooted in the communities we serve and are committed to building strong, lasting connections—both online and off.

What areas does Rally Networks serve?

Rally currently provides fiber internet to rural and underserved areas across Washington, Oregon, Idaho, Missouri, Oklahoma, and Arkansas. We’re continually expanding our network to bring better internet to more communities.

How fast is Rally’s fiber internet?

With symmetrical upload and download speeds up to 1 Gbps, Rally’s fiber internet is perfect for streaming, gaming, video calls, remote work, and more—all with low latency and no data caps.

Does Rally offer local customer support?

Yes! Our customer support and field technicians are based in the communities we serve. That means when you need help, you’re talking to someone who understands your needs and can respond quickly.

How do I sign up for Rally fiber internet service?

Getting started is easy. Visit our Fiber page to check your address for service availability, and follow the prompts to schedule an installation or get in touch with our team.

How can I pay my fiber internet bill online?

You can pay your bill securely online by logging into your account through our Bill Pay Portal. Once logged in, you’ll be able to view your current balance, set up auto-pay, or make a one-time payment using a credit/debit card or bank

Can I set up automatic payments?

Yes! Auto-pay can be enabled in your account settings under the “Billing” section. Just add a preferred payment method and toggle the auto-pay option to ensure your bill is paid on time every month.

I forgot my login information. How can I access my account to pay my bill?

Click the “Forgot Username or Password?” link on the login page. Follow the prompts to reset your credentials using your registered email or account number.

Are there any fees for paying online or using a card?

There are no additional fees for standard online payments. However, some payment methods (like using certain credit cards) may incur a small processing fee, which will be disclosed before you complete your payment.

How can I view my previous billing statements?

Once logged into your account, go to the “Billing History” or “Statements” tab. You’ll find downloadable PDFs of your past bills for easy record keeping or printing.

What is Arlo Security, and how does it work with my fiber internet?

Arlo Security is a smart home surveillance system that offers HD video monitoring, motion detection, and real-time alerts. When connected to your fiber internet, it provides fast, reliable streaming and instant access to your camera feeds via the Arlo app.

Do I need fiber internet to use Arlo Security cameras?

While Arlo cameras can work with any internet connection, fiber internet provides the best performance with smoother video streaming, quicker alerts, and more reliable cloud uploads—especially with multiple cameras.

Can I view my Arlo cameras remotely?

Yes! With the Arlo app, you can view live feeds, receive notifications, and manage your camera settings from anywhere with an internet connection.

Are there monthly fees for using Arlo Security?

Arlo offers free basic features, but cloud storage, advanced motion detection, and 24/7 recording require a subscription plan. You can choose from several affordable options based on your security needs.

Can you help with Arlo installation and setup?

Absolutely. Our technicians are available to assist with Arlo camera installation, network optimization, and device setup to ensure your system works seamlessly with your fiber internet.

What is Bark, and how does it help protect my family?

Bark is a parental control and online safety platform that monitors your child’s digital activity across texts, emails, apps, and social media. It uses advanced AI to detect potential issues like cyberbullying, online predators, and inappropriate content—alerting parents only when something concerning arises.

How does Bark work with my fiber internet service?

Your fiber internet ensures that Bark’s monitoring tools, screen time controls, and content filters operate smoothly and in real time. With a strong and reliable connection, you’ll experience faster alerts, uninterrupted supervision, and seamless device syncing across your home network.

What devices can Bark monitor?

Bark works with iOS and Android devices, Chromebooks, computers, and more. It also offers Bark Home, a device that connects to your home WiFi to manage screen time and filter content on all connected devices—even gaming consoles and smart TVs.

Is Bark hard to set up?

Not at all. Bark offers guided setup through its app and website, and if you’re a Rally Networks customer, our team can help you integrate Bark Home with your fiber connection for optimal performance.

Does Bark require a subscription?

Yes. Bark offers a free trial, after which you can choose from flexible monthly or annual plans depending on your family’s needs. All plans include alerts, screen time controls, web filtering, and parental insights.