What is Lifeline?

Lifeline is a federal program that lowers the cost of phone or internet service. This benefit provides eligible consumers with a monthly discount based on cost of services, tribal eligibility, and your services.

Households can qualify for the Lifeline Program if the household income is at or below 135% of the Federal Poverty Guidelines, or if a member of the household meets one of the following criteria:

  • Participates in certain government assistance programs, such as SNAP, Medicaid, Federal Public Housing Assistance, SSI, or Veterans Pension and Survivors Benefit
  • Supplemental Nutrition Assistance Program (SNAP)
  • Medicaid
  • Supplemental Security Income (SSI)
  • Federal Public Housing Assistance (FPHA)
  • Veterans Pension or Survivors

Households located on qualifying Tribal lands may also qualify based on participation in one of the following Tribal assistance programs:

  • Any of the federal assistance programs listed above
  • Head Start (only households meeting the income qualifying standard)
  • Tribal Temporary Assistance for Needy Families (Tribal TANF)
  • Food Distribution Program on Indian Reservations
  • Bureau of Indian Affairs General Assistance

To determine your eligibility for the Lifeline Support Program, contact us or follow this link to the online Lifeline application.

To learn more please go to www.lifelinesupport.org

If you would like to file a complaint with the FCC about a billing or service issue, you can do so here.

Oregon Lifeline

Oregon Lifeline is a federal and state government program that provides a discount on phone (up to $12.25) or high-speed internet (up to 16.25) service to qualifying households with low incomes. Households may qualify based on total income at or below 135% of Federal Poverty Guidelines or participation in certain government assistance programs such as the Supplemental Nutrition Assistance Program or Medicaid. The Lifeline discount is limited to one per household, consisting of either phone (wireline or wireless) or high-speed internet service. The Lifeline discount is also non-transferable.

Apply at www.lifeline.oregon.gov or call 1-800-848-4442 to request an application.

Missouri Lifeline Disability

This program provides monthly assistance for qualifying landline customers for voice services or voice and broadband services. This program is not available for individuals that have internet only. A consumer can not subscribe to both the Lifeline and the Missouri Lifeline Disabled program.

Eligibility Criteria:

  • Veteran Administration Disability Benefits
  • State Blind Pension
  • State Aid to Blind Persons
  • State Supplemental Disability Assistance Payments Administered by the Family Support Division
  • Social Security Disability

For an application please click here.