What is Lifeline?

Lifeline is a federal program that lowers the cost of phone or internet service. This benefit provides eligible consumers with a monthly discount of up to $9.25. Consumers living on Tribal lands are eligible for an enhanced discount of up to $34.25 per month.

Households can qualify for the Lifeline Program if the household income is at or below 135% of the Federal Poverty Guidelines, or if a member of the household meets one of the following criteria:

  • Participates in certain government assistance programs, such as SNAP, Medicaid, Federal Public Housing Assistance, SSI, or Veterans Pension and Survivors Benefit
  • Supplemental Nutrition Assistance Program (SNAP)
  • Medicaid
  • Supplemental Security Income (SSI)
  • Federal Public Housing Assistance (FPHA)
  • Veterans Pension or Survivors

Households located on qualifying Tribal lands may also qualify based on participation in one of the following Tribal assistance programs:

  • Any of the federal assistance programs listed above
  • Head Start (only households meeting the income qualifying standard)
  • Tribal Temporary Assistance for Needy Families (Tribal TANF)
  • Food Distribution Program on Indian Reservations
  • Bureau of Indian Affairs General Assistance

To determine your eligibility for the Lifeline Support Program, contact us or follow this link to the online Lifeline application. 

If you would like to file a complaint with the FCC about a billing or service issue, you can do so here.

Oregon Lifeline

Oregon Lifeline is a federal and sate program, managed by the Oregon Public Utility Commission, that
provides a discount of up to 12.75 on Phone service for qualifying low-income households. The program
limits the Lifeline discount to one per household for either phone or broadband service.
You may be applicable for the Lifeline benefit through a government assistance program or through
your income.

Apply at www.lifeline.oregon.gov or call 1-800-848-4442 to request and application.